A recent wave of backlash against Monster Hunter Wilds has prompted Capcom to threaten legal action against some players. The Monster Hunter Wilds developer’s warning is specifically meant to crack down on what the company sees as “customer harassment.”
June 28 marked the four-month anniversary of Monster Hunter Wilds‘ massively successful release. Despite generating immense early momentum, selling over 10 million copies by March 2025, the action RPG has faced sustained criticism over severe performance issues, limited endgame content, and other perceived shortcomings. While some dissatisfied players have consequently flocked to older titles, others went on to engage in online criticism.
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On July 4, Capcom issued a statement targeting the latter group, in which it denounced any and all “customer harassment” directed against its employees. While stating that fan opinions are “indispensable” for improving its offerings, the company insisted that some of the ongoing backlash against Monster Hunter Wilds has gotten out of control, stating it has identified instances of its employees being harassed by players. Faced with such a state of affairs, the Japanese gaming giant has threatened to take legal action against disruptive behavior of this sort.
The announcement follows what Capcom described as an uptick in threats and personal attacks targeting its staffers via both social media and customer support channels. The Monster Hunter Wilds maker cited a need to protect employee well-being as the reason for embracing such an approach to anything it perceives as harassment. Attacks against individual employees “may impair the environment in which all officers and staffers involved in the company can work with peace of mind,” Capcom’s statement reads. The reported growth in harassment targeting the gaming giant’s employees coincides with a Monster Hunter Wilds review-bombing campaign, which has recently left the game sitting at “Mostly Negative” user impressions on Steam.
While legal action is among the options Capcom may consider in response to employee harassment, the company says its approach will vary on a case-by-case basis. In some instances, it may simply refuse service to excessively rude customers. The company also cited “demands for unreasonable and excessive punishment” of its employees and executives as another form of harassment it may begin to ignore or address more directly.
Capcom drafted its anti-harassment guidelines based on the “Customer Harassment Countermeasures Company Manual” authored by Japan’s Ministry of Health, Labor and Welfare. The move arrives less than half a year after Square Enix established its own policy against customer harassment, seeking to crack down on similar cases of fandom toxicity directed at its employees.
February 28, 2025
T For Teen // Violence, Blood, Crude Humor
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